How 🚀Healthera Built a 25-Member Remote Support Team in Pakistan in 6 Weeks
- A rapidly growing UK SaaS company needed to expand its customer support team across borders — fast.
- But managing compliance, onboarding, and payroll for multiple countries was turning into a nightmare.
- They lacked local hiring infrastructure, faced delays in documentation, and struggled to maintain consistent team performance tracking.
We wanted to scale responsibly without spinning up entities or risking compliance. Digitec gave us a full-time team that feels in-house — without any of the overhead.
- ✓Hired and onboarded 25 pre-vetted remote support specialists from Pakistan within 6 weeks.
- ✓Established a centralized HRIS and payroll system to automate monthly payments and documentation.
- ✓Implemented performance dashboards with daily ticket resolution KPIs.
- ✓Provided compliance assurance under Digitec’s registered UK entity for risk-free employment.
- Employer of Record (EOR)
- Payroll, HR Documentation
- Performance Systems